News & Events Gallery

14-06-2010
Trade Unions Influence Innovation in EU
Professional and Managerial Staff taking responsibility to develop competences and attitudes for innovation...

16-04-2010
Innovation for the Oil industry in Lithuania
TDI delivered 3 days of innovation seminars on behalf of ETKC to ORLEN oil refinery managers in Lithuania this week...

28-02-2010
The first World Class Customer Service Guides in UK
Gaynor Lewis, Operations Director at the ILM, presented certificates for the World Class Service Guide development programme...

23-02-2010
The first TICA Innovator Award in The Gambia!
Abubakar Coker, pool attendant at Golden Beach Hotel, was presented with his Innovator Award by Ebrima Bah today ...

22-02-2010
Official Tourist Guides in The Gambia
Tourist Guides received their ILM Innovation Guide development programme certificates today...

Bedouin Moon Hotel and Reef 2000 Dive Club
This quiet and secluded hotel and dive centre is situated in the Sinai Desert on the shore of the Red Sea in the Gulf of Aqaba with access to some of the greatest shore diving in the world.

 

The Innovation Challenge Awards are launched at Red Sea Diving Safari
Red Sea Diving Safari started the TICA programme with the signing of The Declaration of Commitment by Hosam Helmy, owner, in December 2006. Red Sea Diving Safari is situated in the South Red Sea, Egypt and comprises 3 Ecolodge Villages at Shagra, Nakari and Wadi Lahami.

 

The Swiss Inn

The beautifully located Swiss Inn Golden Beach Resort sits beside the Gulf Of Aquaba, Red Sea, Dahab, Egypt. Anton Good, President of the Swiss Inn Hotel Chain, and Terry Houlihan plan the Introduction of the Innovation Award Programme.

 

The Swiss Inn - Innovation Challenge Award Winners

Presentation at Swiss Inn Dahab 2006 - Innovator Certificates and Innovation Guide Certificates. These achievements gave rise to great pride and enjoyment for both staff and managers.

 

HICS Launch - Customer Service Awards

The HICS Customer Service awards were launched at the Gran Brittania Hotel, Athens in March 2006. The Awards were produced by TDI for HICS and presented by TDI at the launch. The week included a training course for Inspectors who will ensure that standards of delivery of the awards are maintained.

 

HICS (Hellenic Institute of Customer Service) Conference 2005
   
The 2 day international conference "Give a warm welcome to customer service" was held in Athens in October 2005. Terry Houlihan spoke, as scientific adviser to HICS, about practical ways of raising the standards of customer service in Greece.