14-06-2010
Trade Unions Influence Innovation in EU
Professional and Managerial Staff taking responsibility to develop competences and attitudes for innovation...

16-04-2010
Innovation for the Oil industry in Lithuania
TDI delivered 3 days of innovation seminars on behalf of ETKC to ORLEN oil refinery managers in Lithuania this week...

28-02-2010
The first World Class Customer Service Guides in UK
Gaynor Lewis, Operations Director at the ILM, presented certificates for the World Class Service Guide development programme...

23-02-2010
The first TICA Innovator Award in The Gambia!
Abubakar Coker, pool attendant at Golden Beach Hotel, was presented with his Innovator Award by Ebrima Bah today ...

22-02-2010
Official Tourist Guides in The Gambia
Tourist Guides received their ILM Innovation Guide development programme certificates today...

Improving the Experience

"TDI - Helping you to develop a total growth environment" 

The programmes below are complete in themselves, however, 1,2 & 3 provide a comprehensive foundation for Managers and other Team Leaders who aim to work towards world class service for their customers.  These development programmes are registered with the  Institute of Leadership and Managment (ILM).

1   Innovation Guide & The Innovation Challenge Awards  (TICA)

Developing a culture for the growth of ideas - "Don't kill ideas - encourage them"

• The aim of this programme is to encourage each member of staff to contribute to the development of the business and improved service to its customers.
• This programme lasts for 1 year and begins with one week of training and consultancy that will start the process of developing a culture that encourages Innovation - the discovery, growth and implementation of ideas.
• All managers and other team leaders who complete a 2 day foundation course during the first week gain an ILM Innovation Guide certificate when they have successfully guided 2 people through their Innovator Award.
• Each member of the team who has their idea implemented receives an Innovator Award
• When each member of a team has gained their Innovator Award the team is presented with the Innovation Team Award and the team leader receives an Innovation Leader Award
• The aim is for 100% of staff to contribute an innovation each year. When 51% of all staff have received their Innovator Award the organisation receives an Innovation Centre Award as they will have demonstrated commitment to the continuous development of services to their customers

2    Quality Improvement Guide

"Using quality standards to improve the experience for your customers and staff"

• This is a 2 day programme which focuses on the knowledge and skills required by managers, and other leaders, to guide staff through self-assessment and quality improvement based on a quality standard.
• This leadership development  programme is based on the "Working Towards Excellence - 10 Steps to Improvement" model.
• Participants will learn how to carry out a self-assessment, produce a self-assessment report and implement a quality improvement plan.
• The knowledge and skills gained from this programme can be applied to any quality standard e.g. Investors in People, Matrix, EFQM, CIF etc. 
• On completion of this programme, and a minimum of 4 hours practical experience, each participant will achieve the ILM Quality Improvement Guide certificate.

3    Professional Development Guide

"Helping individuals to assess and develop their performance and contribution"

• This is a 2 day programme which provides managers, and other leaders, with the knowledge and skills required to give guidance to staff at the time of their professional performance review. 
• On completion of this programme, and a minimum of 4 hours practical experience, each participant will achieve the ILM Professional Development Guide certificate.
• This programme is designed to enable leaders to guide staff so that team members can develop their ability to self-assess their own professional performance and to be able to produce their own Professional Development Plan (PDP).
• Participants will learn how to support reviews based on organisational values, job profile/job description and how to compile and monitor a Professional Development Plan.