14-06-2010
Trade Unions Influence Innovation in EU
Professional and Managerial Staff taking responsibility to develop competences and attitudes for innovation...

16-04-2010
Innovation for the Oil industry in Lithuania
TDI delivered 3 days of innovation seminars on behalf of ETKC to ORLEN oil refinery managers in Lithuania this week...

28-02-2010
The first World Class Customer Service Guides in UK
Gaynor Lewis, Operations Director at the ILM, presented certificates for the World Class Service Guide development programme...

23-02-2010
The first TICA Innovator Award in The Gambia!
Abubakar Coker, pool attendant at Golden Beach Hotel, was presented with his Innovator Award by Ebrima Bah today ...

22-02-2010
Official Tourist Guides in The Gambia
Tourist Guides received their ILM Innovation Guide development programme certificates today...

1   What is your Vision?    How will you get there?

Your vision is your destination.  To be able to arrive at your destination clear objectives must be specified to give clear direction on your journey.  Choose one of the TDI Programmes to help you reach each of your objectives - then you will arrive at your destination - and realise your vision!

2   Objectives

Below are some objectives that our clients have achieved in the past.

'We will have a clear vision for the future and clear objectives which are understood by all our staff so that we provide a 'World Class' experience and keep ahead of the ever increasing expectations of customers world wide'

'Ensuring the best possible experience for our customers in a safe environment where they are treated with respect'

'Providing accommodation, an environment, products and services that are second to none'

'Ensure that we maintain our standards of delivery to our customers and implement quality improvement to develop strengths and eliminate weaknesses'

'Ensure that each of our teams works towards clear goals, that each member of the team is encouraged to contribute their ideas and that there is regular support for professional development'

3   Your Customers

The term Customers when used above may refer to visitors, guests, learners and all others who benefit from your services. 

4   TDI Values - V.I.G.E.R.

Your staff are also internal customers and we advocate the key vaues of
Vision     Innovation     Guidance     Evaluation     Recognition 
to ensure a highly motivated and innovative staff team that is encouraged to contribute and evaluate progress on their journey towards the vision of the whole organisation.